Refund policy

Return and Refund Policy

Lavish ehf.

Last updated: June 16, 2026

 

1. Return Window

You have the right to return items within 30 days of receiving your order. This exceeds the 14-day minimum withdrawal period under the Icelandic Consumer Contracts Act (No. 16/2016).

2. Return Conditions

• The item must be unused and in the condition it was in when delivered to you.
• Please contact us before sending the item back.
• We ask you to use the original packaging if you still have it, but this is not a condition of return.

You are free to handle and inspect the item as you would in a physical store. If the item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we reserve the right to deduct from the refund for any resulting diminished value.

3. Sealed Underwear

Underwear is delivered in sealed packaging with a hygiene seal.

For health and hygiene reasons, underwear cannot be returned once the hygiene seal has been broken.

If the seal is intact, the standard 30-day return right applies in full.

This exception does not apply to faulty items - see section 7.

4. Other Non-Returnable Items

The following cannot be returned unless faulty:

• Personalised or custom-made items
• Gift cards

5. How to Return an Item

Contact us at info@lavish.is or call +354 422 7474 with your order number and the reason for the return. We will send you return instructions.

Returns are handled through Dropp, and return shipping is free — regardless of which delivery method you chose for the original order.

6. Refunds

We refund to the same payment method used for the original purchase.

Refunds are processed within 14 days of your notifying us that you wish to return the item. We may withhold the refund until we have received the item back, or until you have provided proof that it has been sent, whichever occurs first.

If you paid a shipping fee (Pósturinn) on the original order and you return the entire order, that fee is refunded as well. If you return only part of an order, the shipping fee is not refunded.

It may take a few additional business days for the refund to appear on your account, depending on your payment provider.

7. Faulty Items

If an item is faulty, you have the right to complain under the Icelandic Consumer Purchases Act (No. 48/2003). The complaint period is two years from delivery, or five years for items intended to last significantly longer than two years. You must notify us within a reasonable time after you discover the fault, and never later than two months from that point.

Depending on the circumstances, you may be entitled to repair, replacement, a price reduction, or cancellation of the purchase.

Please contact us at info@lavish.is or call +354 422 7474 with your order number, a description of the fault, and photographs if possible. Return shipping for faulty items is at our cost.

Wear and tear. Normal wear, pilling, or damage caused by washing contrary to the care instructions is not considered a fault.

8. Complaints

If a dispute arises and we are unable to resolve it together, you may refer the matter to the Icelandic Consumer Disputes Committee (kærunefnd lausafjár- og þjónustukaupa). This does not affect your right to bring the matter before the courts.